SHIPPING AND RETURNS
PACKAGE SHIPPING
Shipments are free of charge from 150 € for all products ship to Spain and Portugal except for Zortrax and Monoprice items. If the order’s value is less than 150 € and belongs to Zortrax or Monoprice or to the Canary and Balearic Islands areas, Triwee (Laserscan Spain Ibérica SLNE) reserves the right to ship orders by the most appropriate means of transport at any time, taking into account destination, volume, kg, carrier delivery time or availability.
The shipping costs for items not exceeding 150 € are as follows:
1. Spain/Portugal: 4.99€
2. Canary Islands: from 0 to 57€ in shipments up to 5 kgs increasing 12€ per additional kilo.
3. Balearic Islands: from 0 to 23€ in shipments up to 5 kgs increasing 4€ per additional kilo.
4. Other locations and brands Zortrax; Snapmaker: Phrozen and Monoprice: the calculator will provide shipping costs depending on distance and weight.
For Ceuta, Melilla and Portuguese islands, shipping costs are required under quotation and once the order is placed for these geographic areas, the transport quotation will be sent..
Delivery times to Spain mainland are 24/48 h (working days) if the order is placed before 13.00 hours on working days (with some exceptions, they are not delivered on weekends). This will be the default shipping time indicated in the transport, for those items whose shipping date is greater, it will be specifically indicated in its product sheet in a visible way.
However, delivery delays may occur due to carrier incidents. Once the order leaves our warehouse, the responsibility is transfer to the transport agency, so if any unexpected delay occurs, you can contact the transport agency that we have assigned to your order (a tracking code will be sent to you when the order is completed), or contact us through the e-mail info@triwee.shop.
If you want your order to be shipped with a specific shipping agency, you can select it during the checkout process. If you want your order to be shipped with a different carrier, you can tell us in the order notes or you can contact us to offer alternatives, our team will assign an economical and fast alternative. If the transport company try to deliver your order and you are absent, you can contact us or the transport agency to arrange a new date. Remember that each transport agency has its own policies.
If you use Correos España, and you are not at home when they try to deliver the package, they will leave a notification of Delivey Attempt, with which you can go to your post office to pick up the order.
If you wish to use a specific Transportation Company, you must specify it in the order notes, or by calling the telephone number mentioned above.
Triwee will always make every effort to respect the delivery times indicated.
RETURNS
You have up to 14 days to return your purchase from the date of delivery. Only unopened, unused and/or unsealed equipment in its original packaging may be returned. Personalised products such as those derived from 3D printing or 3D scanning services cannot be returned, nor can consumables that have been used.
To make a return: You can send an email to info@triwee.shop, providing the order or invoice number, as well as the reference or description of the article or articles to be returned. Within 24/48 working hours, Triwee Customer Service will contact you to tell you how to proceed.
Both the cost of collection and the products used will be deducted from the total amount of the return.
We will receive returns at the following address: Xiol s/n, Pasaje Nave 4, 08185 Lliça de Vall, Barcelona.
The payment of the amount to be returned will be made once we have received the goods and we verify that everything is correct, within 7 working days we will proceed to refund, by the same means by which the payment was made or, failing that, if it is not possible, we will request a bank certificate to make the payment.
THE ORDER HAS ARRIVED IN BAD CONDITION BECAUSE OF THE TRANSPORT
Whenever you receive a shipment of an online purchase, you should always check the total content of the order in front of the courier staff that delivers it. If you agree with what you have received, you will be able to sign on the delivery note or telematic device provided by the courier.
If the courier cannot wait for you to check your order, you must indicate this on the delivery note or telematic device before signing, e.g. "not checked" and indicate this to the courier. If you notice damage or defects in the order received, you must report it within 24 hours after delivery to info@triwee.shop. Providing pictures of the condition of the order will help us to claim the damage to the courier company.
THE ARTICLE DOES NOT WORK CORRECTLY
Please contact our Official Technical Support Service at support@triwee.shop and your incident will be dealt with in less than 24 working hours. Thank you very much for your attention. For any questions, we are at your disposal.
WARRANTY
Term: 3 Years from the date of receipt of the product.
Products: All products that have presented a manufacturing fault are covered. They are excluded from this service if:
- They have been handled incorrectly.
- They present physical damage or breakage, unsuitable tension, incorrect installation or materials subject to wear and tear due to normal use./span>
- They are damaged by moisture or water.
- Previous repairs not carried out by an official service.
- - In the case of computer items, the warranty does not cover the removal of viruses, restoration of programs for this reason or the reinstallation of the disk caused by the deletion of the same. Possible loss of information is not covered.
Once the product is received, it will be checked and we will contact you to inform you about the timeframe to repair.